yesterday i wanted to create a post about how much i love amazon.com, but when i went to blogger.com to create, the page was blank. for 2 days. i couldn’t access my blog at all. so i decided to move the whole thing over to wordpress. the name of my old blog (fluffy puffy puppy) was causing me to get too many unrelated google hits, so i decided i needed a new name. of course my mind went blank. i don’t know if this one will stick, so we’ll see. i chose crunchy fluff for a few reasons. 1) i am a pretty crunchy person, as related to all things eco/green/sustainable 2) fluff is one of my favorite words – i like the way it sounds. plus i am pretty fluffy, as are my doggies. and the content of this site isn’t what one might call “academic”. i kind of wanted to incorporate “rock” in there somehow, since it’s part of my name and i enjoy music, but i couldn’t make it work. ideas? thoughts?
onto why i heart amazon.com.
- they carry practically everything under the sun and nearly all products have comprehensive reviews
- their prices are generally the cheapest
- amazon mom is free to join and you get discounts and one month of free prime shipping for every $25 you spend in the baby store
- free shipping on returns
- easy access to past orders
- “add to wish list” button
all of these things have made me a pretty loyal amazon customer, but the icing on the cake happened yesterday. i was trying to return a $12 baby bottle that we didn’t need. i went through the whole return process and when i hit submit, this little window popped up that said:
“Keep this item and receive a refund! It’s on us! As a valued customer, you don’t need to return this item to get a refund.”
WHAT?!? have you ever, EVER, heard of another company doing something like this? i sure haven’t. it’s probably because of some business decision due to the cost of shipping, but how brilliant of them to word it as a valued customer benefit.
well played amazon.com – for $12, you have created a customer for life!